Agreement to terms
These Terms of Service ("Terms") constitute a legally binding agreement between you (the "User") and AI Engagement Pte Ltd (UEN: 202533741N), a private limited company incorporated in Singapore ("Company", "we", "us", or "our").
- By accessing or using AICRMGenius, you confirm that you are at least 18 or have parental consent.
- You agree to comply with these Terms and our Privacy Policy.
- Use of the service constitutes acceptance, no signature required.
- If using on behalf of an organisation, you represent you have authority to bind it.
We may modify these Terms at any time. Material changes will be communicated via email and/or platform notification. Continued use after changes constitutes acceptance.
Service description
- AI CRM tools for client memory, relationship follow-up, and WhatsApp engagement
- WhatsApp Business API integration for customer conversations
- AI-powered conversation handling and automated responses
- Voucher creation, distribution, and redemption management
- Campaign management and customer engagement tools
- Customer database, analytics, and business intelligence
- Multi-role access for professionals, merchants, and staff
- Free tier: limited features for basic use
- Paid tiers: Basic, Starter, Professional, Enterprise
Feature availability depends on your subscription tier. We may modify tier features and pricing with 30 days' notice.
We strive for 99.5% uptime but do not guarantee uninterrupted or error-free service. Scheduled maintenance is announced in advance when possible.
User accounts & registration
- Provide accurate, current, and complete information during registration
- Authentication is managed via Firebase (Google)
- Email verification is required
- One account per person or business entity
- You are responsible for keeping credentials confidential
You are responsible for all activities under your account. We are not liable for unauthorised access from compromised credentials, unless caused by a platform breach. Notify us at [email protected] immediately if compromised.
- Merchant: manage vouchers, locations, staff, reports
- Professional user: manage client relationships and share approved touchpoints
- Staff: limited PIN-based access for customer interactions
- Customer: voucher wallet via magic link, no password
Your right: delete your account at any time via settings or by contacting support.
Our right: we may suspend or terminate immediately for violation of Terms, fraud or payment failure, illegal use, WhatsApp policy violations, or security threats. No refunds for termination due to violations.
Acceptable use
- Lawful business operations and customer engagement
- Legitimate marketing campaigns (with customer consent)
- Customer relationship management and analytics
You may NOT use our platform for:
- Spam: unsolicited bulk messages
- Harassment: abusive or threatening communications
- Fraud: fraudulent vouchers, campaigns, or payment data
- Impersonation: misrepresenting affiliation
- Hacking: unauthorised access or reverse engineering
- Data scraping: automated extraction outside our authorised API
- Malware: viruses or malicious code
- IP violations: infringing intellectual property or privacy rights
- Illegal content: activities prohibited under Singapore law
- AI manipulation: attempting to manipulate AI responses or analytics
- Warning for minor violations
- Temporary suspension for moderate violations
- Permanent termination for serious violations
- Legal action for illegal activities
- No refund upon termination for cause
Payment terms (professional users)
- Payment processing handled securely via Airwallex
- Subscriptions billed monthly or annually in advance
- Automatic renewal unless cancelled before renewal date
- Price changes require 30 days' notice
- No refunds for partial months of service
- Pro-rated refunds for annual plans (first 30 days only)
- No refunds after service use beyond trial period
- Dispute resolution available through Airwallex
- 7-day grace period for failed payments
- Service suspension after grace period
- Account deletion after 30 days of non-payment
- Reactivation fee may apply
All prices exclude Singapore GST and other applicable taxes. Tax invoices provided for GST-registered businesses.
Intellectual property
AI Engagement Pte Ltd owns all intellectual property in the platform, including software, AI models, branding ("AICRMGenius"), UI design, and documentation.
You retain ownership of content you upload (customer data, campaigns, media). You grant us a non-exclusive, worldwide, royalty-free licence to:
- Process content to deliver services
- Use AI to generate insights and recommendations
- Display content within your account
- Backup and store content on our servers
This licence terminates when you delete your account, except where retention is legally required.
AI responses generated from your prompts are subject to a shared licence. You may use AI content for your business purposes. We may use anonymised AI interactions to improve our models.
- No reverse engineering or decompiling
- No extraction or copying of source code
- No creation of derivative works
- No redistribution, resale, or white-labelling
- Respect for "AICRMGenius" trademark
Third-party services
- WhatsApp Business API (Meta): subject to Meta's Platform Terms and WhatsApp Business Policies
- Firebase (Google): subject to Google's Terms of Service
- Airwallex: subject to Airwallex's Services Agreement
- OpenAI: subject to OpenAI's Terms of Use
- Groq: subject to Groq's Terms of Service
- Cloudflare: subject to Cloudflare's Terms
We are not responsible for service disruptions, data loss, or other issues caused by third-party providers. Integration failures beyond our control do not constitute a breach of these Terms.
Your obligations: comply with WhatsApp Business Policies, obtain proper consent, respect the 24-hour messaging window, use approved templates, no spam.
Our disclaimers: no guarantee of message delivery; no liability for WhatsApp account suspension caused by user violations; we may disable WhatsApp features if abuse is detected.
Data privacy & protection
Our Privacy Policy is incorporated into these Terms by reference. By using our service you agree to our data practices as described there.
- Comply with Singapore PDPA and other applicable data protection laws
- Obtain lawful consent to collect end-user data
- Ensure accuracy of data you upload
- Use customer data properly (no unauthorised sharing or selling)
- Implementing reasonable security measures
- Transparency in data processing practices
- Compliance with applicable laws and regulations
- Breach notification within 72 hours
Disclaimers & no warranties
AICRMGenius is provided "as-is" and "as available" without warranties of any kind, express or implied.
- Merchantability or fitness for a particular purpose
- Accuracy, reliability, or completeness
- Uninterrupted or error-free operation
- Security of data transmission
- Results or outcomes from platform use
- AI responses are automated and may be inaccurate or contain errors.
- AI may "hallucinate" or generate false information.
- No warranty on AI quality, accuracy, or effectiveness.
- User is solely responsible for reviewing AI-generated content.
- No liability for business decisions based on AI recommendations
- AI training uses anonymized conversation data
You understand AI is not a substitute for human judgment and bear full responsibility for actions taken based on AI suggestions.
We do not guarantee:
- WhatsApp message delivery rates
- Continued availability of WhatsApp Business API
- Compliance with changing WhatsApp policies (your responsibility)
- Protection from WhatsApp account suspension due to your violations
Limitation of liability
AI Engagement Pte Ltd and Replikate Labs Pte Ltd (collectively, "the Companies") shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to loss of profits, goodwill, use, data, or other intangible losses (even if advised of the possibility), resulting from use or inability to use the services.
In no event shall the Companies be liable for:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, or business opportunities
- Loss of data or data corruption (beyond reasonable restoration)
- Business interruption or downtime
- Reputational harm or damage to goodwill
- Third-party claims arising from your use of the platform
- WhatsApp account suspension or Meta policy violations
- AI errors, inaccuracies, or hallucinations
- Data breaches caused by third-party providers
Neither Company shall be liable for failure to perform due to circumstances beyond reasonable control, including:
- Acts of God
- War, terrorism, civil unrest, or government actions
- Internet infrastructure or telecommunications outages
- Third-party service provider outages
- Cyberattacks where reasonable security was in place
- Changes to third-party policies
- These limitations are reasonable and fundamental to this agreement
- Our pricing reflects these limitations
- You have had opportunity to obtain insurance for risks not covered
- These limitations apply even if a remedy fails of its essential purpose
These limitations do NOT apply to: liability that cannot be excluded under Singapore law; death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; willful misconduct or gross negligence.
Replikate Labs Pte Ltd is a separate legal entity from AI Engagement Pte Ltd and is an intended third-party beneficiary of these Terms with the right to enforce limitation of liability and indemnification provisions.
Indemnification
User agrees to indemnify, defend, and hold harmless AI Engagement Pte Ltd, Replikate Labs Pte Ltd, and their officers, directors, employees, agents, and affiliates ("Indemnified Parties") from and against all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
- Your breach: violation of these Terms or the Privacy Policy
- Your content: customer data, campaigns, or other materials you upload
- Regulatory violations: PDPA, WhatsApp Business Policies, anti-spam laws, consumer protection
- Third-party rights: infringement of IP, privacy, or other rights
- Misuse: fraudulent, illegal, or abusive use of the platform
- AI content: claims related to AI-generated responses or business decisions based on AI
- End-user claims: voucher disputes, WhatsApp message complaints, data privacy concerns, campaign fulfilment
- Cooperate fully in defense of any indemnified claim
- Do not settle without Indemnified Parties' prior written consent
- Reimburse all defense costs incurred by Indemnified Parties
The Indemnified Parties reserve the right to assume exclusive defense at User's expense. This indemnification survives termination of these Terms.
Governing law
- These Terms are governed by the laws of Singapore
- Conflict of law principles do not apply
- The UN Convention on Contracts for the International Sale of Goods does not apply
You irrevocably consent to the exclusive jurisdiction of the courts of Singapore. You waive any objection to venue in Singapore courts.
Acceptance of these terms
You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing this website and services, you agree to be bound by this Agreement. If you do not agree, you are not authorised to access or use the website and services offered.
Contact
For questions, support, or legal inquiries:
Email: [email protected]